Our return policy is flexible and customer-friendly. We have a 24-hour return policy, which means you have 24 hours after receiving your item to request a return or exchange.

We welcome returns or replacements under the following terms:

• 1. A wrong article has been dispatched, or the product does not match the article selected by you during order confirmation.
• 2. If you identify any quality issue or manufacturing defect in the received article. Kindly note that these are handmade products and hence minor variations in color or texture are possible. The article may appear slightly different when seen in natural light compared to a photographed image.
• 3. Minor imperfections in the products arising out of manufacturing processes or otherwise are not construed as defects or quality issues.

Return Process

To start a return, you can contact us at Info@ckbt.in and share your concern if the article received was damaged, along with supporting images. If your return is accepted, we will inform you on how and where to send your package. Articles sent back to us without first requesting a return will not be accepted.

• 1. The article purchased from us must be returned in the exact condition as you received it.
• 2. We require pictures and a complete unboxing video within the first 24 hours of delivery to confirm it is defective or damaged.
• 3. You must not dispose of the packaging, as the article should be returned in the original packaging including the tags.
• 4. Please do not use the article for which the return request has been raised.
• 5. You are also required to submit the order details along with your request.

Return / Exchange Not Applicable If:

• 1. Failure to provide adequate information about the article in your request.
• 2. Failure to provide images of the damaged article upon receipt.
• 3. The article for which you have raised an exchange request is in a used condition.
• 4. The article fails the quality inspection at our end.

We will notify you once we have received and inspected your return. If your concern is found to be genuine, we will initiate an exchange with a fresh piece. If more than 15 business days have passed since your exchange approval, please contact us at Info@ckbt.in.
No refunds are applicable.

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